Easily integrate with the systems you already have in place

CRM integrations

Say goodbye to lengthy professional service engagements. Pre-built CRM integrations are available for all major systems, including Salesforce. These out-of-the-box integrations are quick to deploy and easy
to configure, and they provide intelligent routing for all interaction types, automated logging and screen pops.

Present information to your agents in scripts, or act on data from your CRM system or any third-party system that stores data and uses web services. Agents can even work directly in your CRM interface or any browser-based application using embedded PureCloud call controls and functionality.

HR integrations

Keep everything accurate and up-to-date without manual intervention. Populate and sync user profiles with Active Directory, HR systems or any SQL database, to automatically sync bi-directional data
between your systems and PureCloud users. The platform also integrates with popular single sign-on servicesto make access even easier.

 

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