Genesys PureCloud

genesys cloud contact center

Easy To Use, Easy To Deploy Cloud Contact Center

Customer relationships can be complex, but that doesn’t mean they have to be difficult. The Genesys PureCloud solution makes customer relationships simple. Built to handle any channel, the PureCloud platform follows the conversation everywhere—turning calls, email, chats and social comments into a seamless conversation – cloud contact center.

Simply Connect with customers

PureCloud follows the conversation across channels, providing all the context you need for more connected, personalized experiences and stronger relationships.

Boost your teams performance

Employees get all the information they need in a single, easy tool. The PureCloud user interface is proven to boost your team’s performance and job satisfaction.

Understand your business

Real-time dashboards and up-to-the-second analytics provide the insights you need to run your business — no matter where your agents are located.

Give Customers the Experiences They Want—Even as Their Expectations Evolve

Centers are no longer call centers; they’re contact centers operating in an omnichannel world. They handle a growing array of contacts that go well beyond phone calls and include email, chat, text/SMS, social media, and more. They create and tap a wealth of data and information in the handling of each customer interaction and use artificial intelligence (AI) to uncover actionable insights. And they need robust performance management capabilities that ensure a great customer experience and employee engagement.

Consumers have higher expectations and more influence than ever before. They want to use all the rich communications tools on their phones and devices when they communicate, and they expect your business to support those choices. With a platform that connects across all the channels your customers prefer, you eliminate the risk of losing them to more customer-focused businesses.

PureCloud by Genesys makes customer relationships simple. We help you connect with customers, manage relationships, and see trends using one simple platform. Our award-winning software puts real-time information into the hands of agents and employees, so you can focus on customer happiness.

Simple

PureCloud was designed with the user in mind. It’s easy for employees to engage with customers and easy to manage. By connecting interactions across every channel, you have a single conversation thread between your employees and customers.

Powerful

Get up and running in days, not months. With its built-in integrations and open APIs, it’s a snap to connect to existing systems or applications. The intuitive interface lets you make the changes you want, when you want them. And because PureCloud uses the secure cloud capabilities of Amazon Web Services, you can scale up or down on-the-fly.

Progressive

PureCloud offers continuous innovation that keeps you on the latest version with the newest capabilities every time you log on. You get a future-proof solution with no hardware purchases or long-term commitment required. And, you minimize training with a modern consumer-like agent interface.

PureCloud make relationships simple

Offer unparalleled cloud contact center reliability and consistent experience no matter how your customer contacts you

Outbound Campaigns (Dialer)

  • Execute dial modes and campaign tactics that keep agents productive, costs low and contact rates high.

Workforce Optimisation

  • Capabilities include multichannel recording, quality management, workforce management, performance monitoring and more.

Speech-Enabled IVR

  • Includes a simple drag-and-drop editor for setting up menus, out-of-the-box keywords, and robust multilingual support.
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WebRTC Softphone

  • Use your browser as a phone. Simply plug in your headset and go!

Omnichannel Routing

  • Your customer can connect with you on any channel and your system will recognise that customer, and route them to the best agent or support tech.

Dashboard and Reports

  • With a single dashboard, access information on current state, as well as historical metrics across all media types.

Genesys PureCloud – The best cloud contact center platform for your business

Spend time with your customers, not your software

With PureCloud, you get a powerful all-in-one communications and customer experience platform that powers happy customer experiences. It’s driven by an award-winning cloud-based platform with a flexible architecture for innovation and scalability, and its customer support features are easy to learn and use.

Whether you need to replace older cloud applications, or you are transforming your customer experience strategy, you’ll see results fast and be well prepared for any new opportunities on the horizon.

Move to PureCloud:

  • No IT expertise needed to keep up with evolving technology
  • Simple, modern interface meets employee needs and customer expectations
  • Immediate access to new features through continuous deployment
  • No long-term commitments with a pay-as-you-go subscription
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